Customer Service

  • Shipping & Delivery

    We try our best to ship goods to you as soon as possible. Most of our product are made to order and the delivery timeline is 10 to 15 days or otherwise as mentioned for the product. Since all our products are handmade and made to order, there many be some delay in shipping, Should this happen, we will keep you informed by email

    Shipping within India is FREE for all orders above Rs. 1500. For orders below that, we charge a flat Rs. 300 shipping fee.

    All International shipping fee is at a flat rate of 1500 INR. We are not liable for any additional duty or taxes imposed by the destination Country (if any)

    Once the packet is shipped it takes around 4 to 5 days to reach you.

  • Privacy & Security

    Your Privacy is significant to Chidiyaa. We respect your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. Most importantly, this policy describes other important privacy policy topics.

  • Returns & Replacements

    Our products are handmade and may have certain irregularities in the pattern which only adds to its beauty. Nevertheless in the rarest case if you wish to return our product below is the process.

    • In the unlikely event that your merchandise arrives damaged, or there is an issue in size you should email us the details along with a picture within 48 hours of receiving your order.
    • On confirmation over email from us, you will need to ship the product back to our address.
    • We will replace the returned item or issue a refund for cost of the product to the credit/debit card used for online shopping. Shipping charges of 300/- will be applicable incase of return or exchange.